Zone.net carves out their VPS business to SolarVPS

Solar VPS - Green hosting

Today I have received an email from Sean at zone.net stating that effective from four months now onwards all VPS (Virtual Private Server) business will be transfered to SolarVPS.

Sean speaks very highly of SolarVPS’ CEO and managing director and excuses for the “crap” level of support that zone.net customers had to endure in the past few months.

The official press release can be found on Solar VPS’ news section. Being transparent about communication is one of the major pillars of decent business – “I like”.

Some famous highlights include the multi-day downtime due to some failure and a for-ages taking check-disk (from 11:48 AM EST(11/7/2008) to 7:19 PM EST (11/9/2008), where as it would be more like 9am to 8pm, frankly)

Also some minor, less exciting downtimes of twelve to twenty hours recently can be recalled by some of you.

My phone-calls to the 001 yank-hotline have been answered but greeted with massive unfriendliness and really low level of knowledge stating “we are aware that our sites (cough and yours) are currently unavailable”.

I am curious what the time at SolarVPS will bring – the mail sent by Sean listed an email address by which management might be contacted directly.

If SolarVPS prolong zone.net’s sponsorship agreement I would be keen to give them a ride.

In the meantime, if you have any other recommendations or comments, feel free to contact me.

Oh- and the new site is coming, I am currently just looking into a way to politely tell IE6 visitors (still 26% over the past few months) to upgrade or switch.

Having worked in a major PR company in the last six month and having experienced the (probably worst) “almost” over-sea like IT support, I see the problems with upgrading, however believe it should be able to replace a seven year old piece of software with something newer (IE7, IE8 beta, Firefox, Opera, Safari, etc).

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